Shipping Policy

HOUNDS Clothing Company Ltd ("HOUNDS", "we", "us", "our") Trading as HOUNDS - houndsclo.uk Last updated: 12/08/2026

This Shipping Policy forms part of our Terms of Service and applies to all orders placed through houndsclo.uk.

1. Order Processing (Dispatch) Time

All orders are made to order / batch produced and quality-checked before dispatch. Please allow 12–14 working days from the date your order is confirmed for your order to be processed and dispatched.

• "Working days" means Monday to Friday, excluding UK bank holidays and any HOUNDS-announced closure periods.
• This processing time is separate from, and additional to, the courier's stated delivery/transit time quoted at checkout.
• During sale periods, product launches, or drops, processing times may be extended. Where this applies, we will display an updated estimated dispatch window on the product page or at checkout.
• You will receive a dispatch confirmation email with tracking information (where available) once your order has left our facility.

2. Delivery Times

Once dispatched, estimated delivery times are as follows (subject to courier performance and are not guaranteed):

Destination	Estimated Delivery (after dispatch)
UK Mainland	[2–4 working days]
UK Islands / Highlands	[3–6 working days]
International	[5–10 working days]

Total estimated time from order to delivery = dispatch time (12–14 working days) plus the courier transit time above.

These are estimates only. HOUNDS is not liable for delays caused by the courier, customs, adverse weather, industrial action, or other events outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and delivery method selected. Any free shipping thresholds or promotions will be clearly stated at checkout.

4. Order Tracking

Where a tracked service is used, tracking details will be sent to the email address provided at checkout. If your tracking shows no movement for an extended period, please contact us at contact@houndsclo.uk before contacting your bank or payment provider, so we can investigate with the courier.

5. International Orders, Customs & Import Duties

For orders shipped outside the UK, the recipient (customer) is the "importer of record" and is solely responsible for any customs duties, import taxes, VAT, or administrative fees charged by the destination country. These are not included in the order or shipping price and are collected by the courier or customs authority on delivery. HOUNDS has no control over these charges and cannot predict their amount. We are not responsible for delays caused by customs clearance processes.

6. Risk and Title

Risk in the goods (responsibility for loss or damage) passes to you on delivery to the address provided at checkout. Where you have selected a "leave in a safe place" or "no signature required" delivery option, or provided delivery instructions to the courier, risk passes at the point the courier marks the parcel as delivered in accordance with those instructions. Title (ownership) in the goods passes to you once we have received payment in full.

7. Incorrect Delivery Details

It is your responsibility to ensure the delivery address and contact details entered at checkout are accurate and complete. HOUNDS is not liable for non-delivery, delay, or loss resulting from incorrect or incomplete address details provided by the customer. Where a reshipment is required due to customer error, additional shipping costs may apply.

8. Lost or Damaged Parcels

If your order arrives damaged, or does not arrive within a reasonable time of the estimated delivery window, please contact us at contact@houndsclo.uk within [14 days] of the estimated delivery date, quoting your order number. We will investigate with the courier and, where the loss or damage is confirmed, arrange a replacement or refund in accordance with your statutory rights under the Consumer Rights Act 2015.

9. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our operations or the law. The version in force at the time you place your order will apply to that order.

10. Contact

Questions about shipping can be directed to: HOUNDS Clothing Company Ltd Email: contact@houndsclo.uk Website: houndsclo.uk

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This policy is provided for general information and does not constitute legal advice. HOUNDS Clothing Company Ltd recommends review by a qualified solicitor before publication.